This is the Tech(nical) FAQ, for those having problems with the site. If you're looking for the general information FAQ, click the link.
While the vast majority of folks visiting this site seem to have no problems, we know there are a few who do. Given the amount of traffic the site is generating every day (very substantial for a relatively new site), it would be surprising if there weren't any. We're pleased to say that, by and large, the problems have been relatively minor. For this, we are grateful. That being said, if you are having trouble with this site in some capacity, please read on. If you don't find an answer to a problem, please post a comment or send the Webmaster an email, and we'll try to address it. Thanks.
I don't see your site, I see a blank page (or an error page)!
If this is the problem, you're not going to see this FAQ either. But we'll cover this for those who might be helping out. Quite often, when this occurs, it is a problem with the browser cache. The cache is where it stores things for future reference. Sometimes it gets buggy. Additionally, during our recent transition, there were periods where the site was down. If someone tried to load the site at that time they may, indeed, have “nothing” in the cache. The solution will only take a second. You've just got to clear your cache…
Because every browser has a different method for doing this, we're simply going to point you the helpful FAQ on this just found at our hosting company. Click the link to clear your cache.
For Windows users…
Windows is a notoriously touchy operating system. If you are using an older version of Windows, that may be a problem with this site. It's built on WordPress, and we try to keep it current to the lastest versions. Older models of Windows sometimes don't like newer software (Bill Gates seems to think the world should conform to him).
If you're using Windows 7 or XP and/or Norton (or other security programs) may have your security settings set so high that just about anything sets them off. We've seen this with a few visitors. Similarly, if you've got Norton or other security software, that may be the issue. Additionally, this is a new site, so it might not be “recognized” or “valid” to some security apps out there. You may have to lower your settings or set an exception for this site.
I can't use the Comments form!
The Comments software we use is a really cool piece of software that keeps us from being bombarded with TONS of spam comments and other crap. If it weren't for it, just dealing with that deluge would take up hours every day! But there are a few folks who have problems with it.
One of the chief culprit is cookies. If you have cookies turned off, it will not work. So, if you wish to leave comments, you will need to have cookies on. With some browsers, you can specifically allow comments from just certain sites. So, if you don't want to make a global change, you can do so for just this site.
Here's a helpful site that covers most browsers, describing how to activate (or deactivate, for that matter) your browser's cookies: http://www.aboutcookies.org/Default.aspx?page=1
We promise not to give you “bad cookies!” 🙂
I can't use one of the site features (opt in form, comments box, etc.)!
We've gotten a few complaints from people on site function, opt ins and comments. Some have trouble using these features. We're sorry about that, and we make every effort to provide a site that works for everybody. The unfortunate online reality is that, hard as we try, there are always going to be problems for some visitors. One major cause is software incompatibility issues…
Today, there are half a dozen major browsers (with multiple versions in use) across several different operating systems and computer platforms.
Computers, browsers and websites often interact in strange ways. There's no way we or anyone else can anticipate every possible scenario. Sometimes glitches occur – at our end, or at yours.
We are happy to say that the vast majority – and by that, we mean something on the order of 99%+ – of folks hitting this site seem to like it and have few or no problems with it. That tells us that it's working pretty well.
For those of you that are having problems, quite often the problem is not the site per se, but a combination of factors. Most often, a buggy browser.
In addition, certain very sensitive security and/or virus protection apps (such as Norton) have been known to “create” problems with perfectly legitimate sites/apps that are not recognized. So, that may also be a factor.
You may not be aware of this, but browsers are notoriously flakey pieces of software. As you use a browser, it tends to get buggier and buggier. The same can be said for operating systems themselves. Industry best practices generally recommend that you reboot your computer every day. In short, if you are having problems with the opt in, comments or other site features, the solution is quite often a simple one:
Either the browser itself, or your entire system.
We are not saying you might, indeed, be having problems with this specific site. It is possible. However, again, we are seeing that the vast majority of visitors use the site with no complaint, so odds are your problem is a computer/browser issue.
Ask yourself: “Am I having problems with other sites, too?” If the answer is “Yes,” then odds are you've got a computer/browser problem, not a problem with this specific site.
Please note that there may be times when the site loads slow, or is glitchy, or doesn't work exactly the way you are used to it working. It's a work in progress. We are adding to it, improving it (we think/hope) and constantly making adjustments. There are many things that happen “behind the scenes” that effect site function. So, if you encounter the occasional glitch, we're sorry about that… but such things happen on the web.
If you are constantly confronting the same issues and you have tried all the recommended remedies, then there is a real problem. Odds are it's at your end. Again, if you're using an old computer and/or old software (operating system, browser, add-ons, extensions or plug-ins, etc., etc., etc.) then one of those – or a combination of those – is almost certainly the problem. If this is the case, we suggest you consult with a computer expert and/or consider upgrading your gear.
The Facebook tab is in the way!
Expand your browser window and/or scroll down the page. The tab will move as you scroll.
I don't have a website. What should I put in when making a Comment?
Nothing. You can leave it blank. It's there for people who do have a site to get a little promo action going. If you don't have a site, no worries.
I don't like ads. Why do you have ads on this site?
As much as John would love to do what he does as a public service, the fact is that this operation takes a lot of time and costs money to run and expand. This site is not a “free blog” hosted on a Blogger (Google) or other “free” server system – which, by the way, is a really bad idea if you want to control your site and not be at the whim of some faceless corporation. Beyond that, other aspects of the operation cost money and take time (which is also money). John has a right to make money from his site and books – just like everybody else. In order to continue to do this – just like everybody else – it requires money. No one is forcing you to buy anything. If you don't like the ads, please just ignore them.
I don't like popups. Why don't you shut them off?
Very simply, because the way we can best serve our readers (and make the occasional buck) is to have a list. Extensive testing has shown that if we rely on the totally passive approach, many people don't sign up. The popups help ensure that those who are really interested get on the list and receive the latest site info (as well as insider info, discounts on future ebooks, etc.). We've tried hard to make the process as minimally invasive as possible.
I don't want to be sold to. Why are you selling things on this site?
Sorry. The fact is, this site costs money and takes a lot of time (which is also money) to run, maintain and expand. Further, John has spent many years writing, researching and creating his ebooks, not to mention the many hours every day he spends answering questions and comments on this site. Like anybody else, he as a right to make a few bucks along the way. Nobody is forcing you to buy anything. If you can't or won't support the site in that way, that's fine. We appreciate your being here and interacting with John. In fact, if you want to help, you can use the social media buttons to help spread the word. But please understand that we still have to pay the bills, just like you do.